10 Files + Excel Workbook • Instant Download
Find What's Slowing You Down. Fix It in the Right Order.
Turn "everything takes too long" into a concrete, scored list of what to automate — and a 90-day roadmap with owners, timelines, and expected ROI.
Get the Friction Map Method™ Toolkit — $247 — Instant DownloadA Practical System for Identifying Operational Friction
The Friction Map Method™ is a practical system for identifying operational friction, scoring automation opportunities, and building a prioritized roadmap — without a technical background. 2–3 hours to your first roadmap. Includes facilitator guide for team workshops and three complete industry examples.
Why This Method Works
Friction before technology
Don't ask "What can we automate?" Ask "What's slowing us down?" This prevents the #1 automation mistake: automating a broken process.
Impact before feasibility
First find what matters. Then figure out if it's solvable. The 5-category scoring template (1–10 scale) and Impact vs. Feasibility quadrant separate Quick Wins from Hard Problems.
Team-ready facilitator guide
Run a 30-minute Lightning session for leadership alignment, a 60-minute Standard session for your core team, or a 90-minute Deep Dive for full stakeholders. Scripts, exercises, and objection handling included.
What's Included
- Toolkit Overview (6-step system, 2–3 hour time investment)
- Readiness Assessment (20-question diagnostic + Level 0–5 maturity model)
- Quick-Start Guide (30-minute compressed version for busy teams)
- Friction Map Template (5-category scoring across People, Process, Technology, Data, and Customer Experience)
- Automation Priority Matrix (Impact vs. Feasibility quadrant + AI readiness scoring)
- Facilitator Guide (Lightning/Standard/Deep Dive formats, workshop scripts, team exercises)
- Local Business Example (HVAC / Field Services)
- Professional Services Example (Marketing Agency)
- Retail Example (E-Commerce + Boutique)
- Excel Workbook (5 worksheets: Readiness, Scoring, Priority Matrix, Action Roadmap, Examples)
Who It's For
✓ Ideal For
Business owners and operators at SMBs (5–250 employees). Operations managers trying to "do more with less." Teams that know something is wrong but can't articulate what. Leaders considering AI or automation but unsure where to start. Consultants and coaches who want a structured methodology for client engagements.
✗ Not For
Teams looking for a SaaS tool that maps processes automatically. This is a methodology you apply, not software that runs.
One complete methodology. Instant download.
10 files + Excel workbook • Word (.docx) + Excel (.xlsx) formats
Get the Friction Map Method™ Toolkit — $247 — Instant Download